If you're not happy with your order then return it!
We want you to be absolutely delighted with your purchase from Cambridge Gymnastics Academy but if for any reason you change your mind, decide you don't like the colour or want to order more than one style to choose from, be confident that you can easily return any unwanted items.
All we ask is that you adhere to our terms and conditions and return the item in the condition that you receive it, in its original packaging, with tags, unused, clean and free from odour, make up or deodorant within 21 days of purchase to:
Cambridge Gymnastics Academy CIC
North Cambridge Academy
Exchanges can take up to 14 days to process. If you require an exchanged item for a specific date e.g. in time for Christmas we advise that you place a new order as we cannot guarantee that your exchange will be processed in time.
Refunds are normally processed within 14 days however during busy times please allow up to 28 days for your refund or exchange to be dealt with.
Any purchase bought as a Christmas present after 31st October can be returned up to the end of the following January. The item must be returned in the condition that you received it, in its original packaging, with tags, unused, clean and free from odour, make up, deodorant.
You may only exchange goods once for a different size or colour. We will send your exchange to you free of any additional postage charge. If you wish to exchange for a different item, make a further change of colour or size or wish to add items to your order you must place a new order and request a refund of your original item. By agreeing to our Terms and Conditions for exchanges you authorise any necessary extra payment to be taken from your account if your exchanged item costs more than your original item.
Please note that exchanges can take up to 14 days to process. If you require an exchange for a specific date e.g. in time for Christmas we advise that you place a new order as we cannot guarantee that your exchange will be processed in time.
All sale items, personalised or made-to-order items are excluded from the returns policy so please check carefully before ordering.
As soon as you place an order for a personalised or made-to-order item you have entered into a contract to purchase that item. Therefore once you have submitted the order you cannot cancel or return the item either before or after dispatch.
A full charge will be made on goods that have been returned in a used or unsaleable condition (e.g. damaged packaging, torn, scuffed or dirty goods). A charge (minimum £3) will be made to replace any missing packaging or labeling upon return.
For reasons of hygiene we cannot accept returns on underwear.
We reserve the right to return to you (at your cost) any item returned to us after 21 days or not in compliance with the conditions above. If we do agree to refund any item returned after 21 days then a fee of up to 15% (minimum £2.50) will be deducted to cover bank charges to process the refund.
The cost of P&P will be deducted from refunds on returned goods that attracted a Free P&P offer upon ordering unless picked up in person.
Any free or discounted items received as a result of an offer must also be returned or the full price paid if you return any goods such that the original offer no longer applies e.g. if you received a free bag for spending £40 on ballet wear and you return an item meaning your total spend on ballet wear is now below £40 you are required to either return the free bag or pay the full original price for the bag if you wish to keep it.